◆ after sales service
The company has a strong engineering and technical team with a strong sense of responsibility and exquisite technology. Our company has established a quality assurance system headed by the legal representative. The chairman is in charge of the quality inspection, and the quality inspection engineering department is responsible for the specific quality management. According to the ISO9000 quality management standard, According to the "total quality management procedure", all links of the project from commencement to completion are in the inspected state, and the inspection records and reports are complete and archived. The after-sales service department will provide follow-up service to users! In order to create a famous brand, improve the popularity of the enterprise and establish the corporate image, we solemnly promise you with the principle of "the most favorable price, the most considerate service and the most reliable product quality" in the spirit of "pursuing high quality and customer satisfaction".
◆ after sales service commitment
Service tenet: fast, decisive, accurate, thoughtful and thorough
Service objective: service quality to win user satisfaction
Service efficiency: on call, efficient and fast
Service principle: during the warranty period of the project, we will repair the damage caused by quality for free. For the damage outside the warranty period, only the cost fee will be charged for the materials provided. For the damage caused by the demander's human factors, the materials repaired or provided by the supplier shall be calculated at the cost price.
◆ after sales service and technical support
In order to enable users to better use our products and obtain satisfactory pre-sales, in-sales and after-sales services, our company now makes the following commitments to you for the technical support and cooperation of the supplied products and the provision of free skill training:
(1) Ensure the quality of products provided. The technical requirements for the design, structure, performance, installation and inspection of all valves of our company comply with national standards, industrial standards and international standards; Ensure that the supplied equipment (materials) are brand-new, the technical level is advanced, mature and of good quality, and the selection of equipment (materials) meets the requirements of safety, reliability, economic operation and easy maintenance. And ensure that the delivered technical data are complete, unified, correct and accurate, and can meet the requirements of design, installation, commissioning, operation and maintenance of contract equipment (materials).
(2) Ensure technical support. Act as the consultant of the user, introduce the performance and use requirements of the product to the user, provide relevant technical data, help the user select and improve the design, guide the installation personnel to operate correctly, and cooperate with the operation and commissioning of the whole project. If there are problems during the installation and use of the product, after receiving the user's notice, we will arrive at the site within 24 hours after receiving the buyer's notice to ensure that the problem is not solved and the service is not stopped!
(3) Ensure technical cooperation. The senior technical engineer of our company can arrive at the construction site to train the operators assigned by you on the professional knowledge of valve products. The training content mainly includes the working principle, operation, operation and maintenance of the supplied equipment, and achieve the goal that the operators of the buyer can operate, operate and maintain independently. If you want to further improve the operator's understanding of valve product performance and relevant professional knowledge, you can also arrange relevant personnel to our company for training according to your requirements. Our company can train relevant personnel according to your requirements, and both parties can negotiate and arrange specific matters.
All costs of technical services are included in the tender offer.
In short, our company will spare no effort to provide you with technical support and cooperation.